Terms of Service

Last updated 10 August 2026

By signing up for Ghost Tenant, you agree to the terms below. Read them properly — they're short.

What Ghost Tenant is

Ghost Tenant is a WhatsApp-based tool that helps shared houses run day to day. It rewrites complaints into calmer, more practical messages, runs a chore rotation, splits shared bills and expenses, remembers house rules, and builds move-in/move-out records (damage logs and condition reports) that help with deposit protection. Landlords and letting agents can manage multiple houses from a portfolio dashboard, where they see only house-level summaries — never private conversations.

Who you're contracting with

Ghost Tenant is operated by EOMI GROUP LIMITED, a company registered in Northern Ireland (company number NI742737). Registered office: 65-69 Dublin Road, Belfast, United Kingdom, BT2 7HG.

Not legal advice

Ghost Tenant is a communication and organization tool. It is not legal advice, and it is not a substitute for a formal tenancy dispute process, mediation service, or legal action. If you're in a genuine dispute with a landlord, letting agent, or housemate that involves money, contracts, or your tenancy itself, speak to a qualified adviser or your local tenancy authority.

Subscription & billing

There is no free trial. A house is billed the moment it subscribes, at the rate shown on the pricing page at the time of signup (equivalent USD pricing is available, and both tiers offer an annual option at a discount to the monthly rate); a card is required at checkout and charged immediately. There is no lock-in — cancel any time by texting BILLING in WhatsApp for a secure self-service portal, using the billing section of your web dashboard, or emailing support@ghosttenantai.com. Cancelling stops future billing but doesn't refund the current period. Where a house is billed through a landlord's portfolio, the landlord manages and pays for that subscription.

Acceptable use

Ghost Tenant is for resolving normal household friction, not for harassment, threats, or targeting a housemate. Don't use it to send abusive content indirectly through the bot, and don't use it to impersonate another member of your house. We reserve the right to suspend accounts that misuse the service.

AI limitations

Mediation replies are generated by an AI model (Anthropic's Claude). It's good at stripping out blame and reframing requests fairly, but it isn't perfect — occasionally a response may miss context, over- or under-state something, or read a little oddly. Use your judgement, and treat it as a helpful first draft of a calmer conversation, not an infallible referee.

Limitation of liability

Ghost Tenant is provided as-is. We do our best to keep the service reliable and the mediation useful, but we aren't liable for disputes between housemates, decisions made based on a Ghost Tenant message, or any indirect or consequential losses arising from use of the service, to the maximum extent permitted by law.

Minimum age

You must be at least 16 years old to be added as a member of a house on Ghost Tenant, in line with WhatsApp's own age requirements. If you believe a member is under 16, email support@ghosttenantai.com.

Your data

How we collect, use, and store personal data — including what happens when you or your house leaves — is covered separately in our Privacy Policy, which forms part of these terms.

Changes to these terms

We may update these terms as the service changes. We'll update the "Last updated" date above when we do; continuing to use Ghost Tenant after a change means you accept the new terms. For anything material, we'll also flag it in a WhatsApp message or email rather than relying on you to check back here.

Governing law

These terms are governed by the laws of Northern Ireland. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Northern Ireland.