Help

Can I add more housemates later?

Yes — it's self-serve. Your house admin can text the bot ADD [Name] [Phone number] (e.g. "ADD Sarah 447911123456") any time to add someone, or REMOVE [Name] to remove them. No need to email us — it takes effect immediately and the new flatmate gets a welcome message straight away.

Is there a discount for the first houses to sign up?

Yes — the first 10 houses on the Standard rate (up to 5 people, monthly billing) get 20% off for their first 6 months. It's applied automatically at checkout while spots last, no code needed.

How does the mediation work?

Message Ghost Tenant directly and privately on WhatsApp with whatever's bothering you. It strips out the blame and emotional language, keeps the actual practical ask, and sends you back a calm version to share yourself — it never quotes your original message or says who sent it.

Will my flatmates know it was me?

Ghost Tenant can't post directly into your house's WhatsApp group — that's not something WhatsApp allows without a business account setup we don't have yet — so you send the rewritten message yourself, from your own number. What changes isn't who sent it, it's how it reads: no blame, no finger-pointing, just the practical ask. Ghost Tenant never quotes your original message or names who raised it in the reply it hands back to you. It isn't anonymous to us as the service provider — we can see account activity for support and abuse-prevention purposes.

Can I send a photo, video, voice note, or file instead of typing?

Yes to all four — send a photo (e.g. a screenshot of a message thread, or a picture of the mess) and it's read the same way a written complaint would be. A short video (under a minute) works the same way, and voice notes get transcribed and handled the same way too. You can also send a PDF or plain text file. Other file types aren't supported yet.

For anything that's just "here's the current state of it" — pre-existing damage, a receipt, general wear — a clear photo is quickest for us to process and works just as well as video, so send photos where you can, especially early on when you're logging move-in condition. Video comes into its own for the actual MOVEIN/MOVEOUT room walkthrough, where panning round the whole room genuinely shows more than one photo can — use that whenever it's a walkthrough, not a single item.

How does Ghost Tenant help me get my deposit back?

Two things. When you move in, text MOVE-IN DAMAGE and send photos of anything already marked, worn or broken — it's logged with the date so you can never be charged for damage that was there before you. Text MY DAMAGE LOG any time to see it back. And you can record a quick video walkthrough of each room at move-in (MOVEIN) and again at move-out (MOVEOUT); Ghost Tenant reads them and keeps a dated condition record.

What's the move-out condition report?

When you record your move-out walkthrough, Ghost Tenant compares it against your move-in one and auto-generates a clean, single-page move-out condition report — a room-by-room verdict (no new damage / fair wear and tear / new damage, described factually) with the dates it was all captured. It's written neutrally on purpose, so it stands up as real evidence, and it's sent straight to you (with a copy to your house admin) ready to hand to your landlord or a deposit scheme. A shareable image version comes with it too.

What happens at move-out?

Text LEAVE when you're going. Ghost Tenant prompts you to settle anything you still owe the house, hands your move-in damage log back to you, and sends the dated condition record for your records. It's the small stuff that usually turns into a deposit argument, sorted before it gets to that.

Is there a free trial? When am I billed?

There's no free trial — your house is billed the moment you subscribe, using the card provided at checkout — £6.99/month for up to 5 people, or £9.99/month for 6 or more. Split across the whole house, that's usually a couple of pounds each, and every feature (including deposit protection) is included either way — there's nothing to upgrade to. There's no lock-in: cancel any time and future billing stops. Your house admin can switch to annual billing any time by texting SWITCHTOANNUAL (about two months free compared to paying monthly), or text BILLING for a secure link to manage the subscription directly.

How do I cancel?

Email support@ghosttenantai.com from the address your house signed up with and we'll cancel the subscription — no retention flow, no "are you sure" maze. You'll keep access until the end of the billing period you've already paid for.

Do I get anything for referring another house?

Text REFER to get your house's own referral code and a link to share. When a house you referred subscribes on the monthly plan, your next bill is 50% off.

Can it help split bills and pay each other back?

Yes. Text SPENT [amount] [description] to log any shared cost and BALANCE any time to see who owes who. For bills that repeat every month (rent top-ups, broadband, subscriptions), RECURRING [amount] [description] logs it once and Ghost Tenant keeps logging it automatically going forward. If you save a Revolut handle with REVOLUT [handle], anyone who owes you money gets a one-tap payment link right in their balance message.

Anything you text that isn't one of these is treated as a mediation request — describe what's bothering you and it'll turn it into a calm, fair message you can share yourself.

Everyday

• HELP — get this list on WhatsApp any time
• CHORES — see who's on what right now
• DONE — mark your current chore done and pass it to the next person
• SKIP — hand your current chore straight to the next person without waiting, e.g. if you're away — text it again next time your turn comes back round
• SWAP [chore] WITH [name] — hand one of your chores to a specific person instead of the next in line, e.g. "SWAP bins WITH Sarah" — they get asked to confirm before it actually moves
• RULES — see this house's saved rules
• STATUS (or HEALTH) — a quick check on chores, money, and any recurring friction in the house
• LEASE — see your saved tenancy terms (send your tenancy agreement as a PDF and it'll pull out the key terms automatically)
• RENAME [Name] — fix a typo in your own saved name, e.g. "RENAME Sarah Jones" — takes effect immediately, no admin needed
• LEAVE — leave the house (settles up, hands back your damage log, sends your move-out record)
• TRANSFERADMIN — if the house admin has genuinely gone quiet (no messages from them in 14+ days), propose taking over yourself — same house-wide 24h objection window as other proposals, so they still get a chance to say no if they're actually around
• SUPPORT (or HUMAN) — talk to a real person on the Ghost Tenant team, privately — never shared with anyone in your house or your landlord

Moving in & out

• MOVE-IN DAMAGE — log pre-existing damage at move-in with photos, dated, so you're never charged for it. MY DAMAGE LOG shows it back any time
• MOVEIN / MOVEOUT — record a short video walkthrough of a room; Ghost Tenant keeps a dated condition record and builds your move-out condition report
• MY CONDITION REPORT — get your move-out condition report PDF sent again any time, not just at move-out — handy weeks later if a deposit dispute comes up
• DISPUTE MY DEPOSIT — disagree with your deposit report's verdict? Flag it — it's never treated as final, and a real person on the team reviews every dispute directly

Money & bills

• SPENT [amount] [description] — log a shared expense, e.g. "SPENT 12.50 milk and bread". You can also just send a photo of a receipt or a voice note.
• SPENT ... SPLIT [n1/n2/n3...] — split a SPENT unevenly instead of equally, e.g. "SPENT 80 gas SPLIT 30/30/20" (one number per person, in the order listed back to you in HELP)
• SPENT ... INCLUDE [name] — count a non-housemate who also chipped in on one cost, e.g. "SPENT 40 groceries INCLUDE Dave" — everyone else's share shrinks to make room for them
• BALANCE — see who owes who
• RECURRING [amount] [description] — log a bill that repeats every month. RECURRING LIST shows what's set up, RECURRING CANCEL [description] stops one
• REVOLUT [handle] — save your Revolut handle so people can pay you back in one tap; bare REVOLUT checks what's saved, REVOLUT REMOVE clears it
• DISPUTE [description] — flag an expense you don't think is right, e.g. "DISPUTE milk and bread" — it stays on the balance but is marked disputed for the house admin to look at
• SETTLED [name] [amount] — record a payment made outside the tracked flow (cash, in person), e.g. "SETTLED Sam 20" — nets straight into everyone's balance
• HARDSHIP — going through a tough financial patch? This pauses your automatic balance reminders for 30 days (your balance is still tracked, and your house admin is told so they know what's going on)
• REFER — get your house's referral code
• DEALS — see current member deals from Ghost Tenant partners

House admin only

• ADD [Name] [Phone] / REMOVE [Name] — add or remove a flatmate
• NEWNUMBER [Name] [Phone] — update a flatmate's saved phone number, e.g. for a lost/stolen phone or a SIM swap — takes effect immediately, with a heads-up sent to both the old and new number
• ADDGUEST [Name] [Phone] — add a guest or subletter with full access to mediation and commands, but never a chore-rotation turn
• ADDDEPENDENT [Name] — add a family member with no phone of their own (a kid, someone without a smartphone). No phone number needed — they still get a real chore-rotation turn and count toward house-size pricing, but every message about them (reminders, streak milestones) comes to you instead
• CHORE [Chore] for [Name] / REMOVECHORE [Chore] — add or remove a chore from the rotation
• DONE FOR [Name] — mark a dependent's chore done on their behalf (only works for whoever added them with ADDDEPENDENT)
• RULE [Type]: [Description] — save a house rule
• ADDRESS [Address] — save the house's postal address for deposit-evidence documents; only until your first move-out condition report, after which it's locked and edited from the dashboard instead
• REMOVEEXPENSE [description] — permanently remove an expense, but only once someone's flagged it with DISPUTE first
• RESETCHORES / RESETBALANCE — wipe the chore rotation or the expense history for a genuine fresh start (asks for confirmation first)
• SWITCHTOANNUAL — switch the house to annual billing
• BILLING — get a secure link to manage the subscription