Ghost Tenant
Built for landlords, not just tenants
Better-kept homes, deposit disputes settled with evidence, and a documented paper trail — across every property you own or manage, student HMOs included.
Most of what goes wrong in a let never reaches you until it's already a problem: a house that's quietly deteriorating between inspections, a maintenance issue nobody put in writing, a move-out that turns into a deposit fight with no record of what the place actually looked like. Ghost Tenant is a WhatsApp assistant your tenants genuinely use day to day — and in the background it builds exactly the record you wish you had when a dispute lands.
A chore rotation that genuinely rotates — reminders to the right tenant on the right day, marked done with a photo, kept as a real record — means communal areas and shared kit stay in decent shape between your visits, not "whoever remembers." Less wear, fewer end-of-tenancy arguments.
Tenants log any pre-existing damage at move-in (dated, photographed) and record a video walkthrough at move-in and move-out. Ghost Tenant turns the two into a neutral, room-by-room move-out condition report — factual, timestamped, and shared with both sides. Most deposit fights come down to "who has evidence." Now both of you do.
A factual tenancy health report — chore reliability, whether shared money is kept on top of, how much friction there's been — built only from what actually happened. Useful at renewal, and a reference a good tenant can carry to their next place. Not a credit score, an activity record.
When a tenant flags a real maintenance issue (a leak, mould, a broken boiler), Ghost Tenant can forward a neutral, de-identified summary to you with a timestamp of when you were told — your protection against a later disrepair claim, and the tenant's proof they raised it. Documented notice, automatically.
Day-to-day friction — dishes, noise, bills — gets resolved between tenants directly and privately, not escalated to you or a property manager to referee. The house runs itself; you hear about the things that actually need you.
Ghost Tenant reads the tenancy agreement itself and reminds tenants — periodically, not just once at move-in — about the specific clauses that actually carry a fine or deposit deduction: no candles, no Blu-Tack, no subletting, whatever's genuinely in your terms. The small print most tenants never read twice is exactly what causes avoidable disputes at inspection.
Something worth putting in a listing — a perk that makes a house easier to live in and shows you run a professional operation, not a compliance box to tick. It helps let the property, and it helps keep it.
You get house-level signal — health, billing, maintenance, evidence — never a tenant's actual conversation with Ghost Tenant. Not a policy promise: there's no endpoint, no export, no admin view that returns message content to a landlord, full stop. It's also what makes tenants trust it enough to actually use it.
This is the one that pays for itself — pictured above. When a tenant records their move-out walkthrough, Ghost Tenant compares it against move-in and auto-generates a clean, single-page report — a room-by-room verdict in neutral, factual language, with the capture dates on it as proof it was documented at the time, not photos taken afterwards to win an argument. It goes to the tenant, and it's already waiting in your own portfolio dashboard the moment you log in — no forwarding, no chasing a tenant for photos, ready to hand to a deposit scheme or adjudicator.
A tenancy agreement sent in as a PDF also has its notice period, key dates and deposit-protection scheme pulled out automatically — so the terms are on file from day one.
The maths is one-sided — cheap insurance on the two things that actually cost landlords money.
Your portfolio login is a single, read-only view across every linked house: subscription status, chore and bill health, and the maintenance paper trail. You pay per house on one card — save it once and each new house auto-bills — with milestone discounts as your portfolio grows. Add the Landlord Pro add-on to any house for £4.99/mo to unlock its tenancy health report and the maintenance-issue escalation channel — and however many houses you run it on, it's capped at £49.90/mo total, so a bigger portfolio never means an unbounded bill.
Free, no card needed — just your name, email and a password. This is separate from any tenant's own house account; it's your own read-only view across everything you own or manage.
Add a house and pick your most reliable tenant. Drop in the tenancy PDF and each tenant gets a landlord-branded welcome on their own phone — nothing routes through you.
Ghost Tenant messages the lead tenant to take the dashboard login. They set their own password via "Forgot password", so you never hold their credentials.
From there the house manages its own chores, bills and move-out record — and builds your deposit and maintenance evidence trail without you chasing anyone.
EOMI Group Limited